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Emergencies

Ensuring help is always there

Emergencies & Out of Hours

Our out of hours emergency provision is now provided by our partners Vets Now.

Some things will not change

If you require out-of-hours assistance:

You will be directed to the Vets Now contact centre where their experienced call handlers will be waiting to help. 

The Vets Now contact centre is supported by vets who can provide free advice over the phone and help decide whether your pet needs to be seen by them.  Please don’t hesitate to call them if you are at all concerned. If required, you will be advised to visit your nearest clinic where you will be seen by the emergency team who are on-site 24/7 providing round-the-clock care, meaning any hospitalised pets will never be alone.

Vets Now also offer an online video consultation service called ‘Video Vets Now’ which can be accessed from our website and booked online between the hours of 8am and 11pm. A vet can then assess and advise as to whether your pet needs to be seen by an out-of-hours vet if you are unsure. These consultations cost £24 but are refunded if you need to be seen either by ourselves or Vets Now. Please note, vets are unable to prescribe medication following an online consultation.

We know clients prefer to see their normal vet at their familiar practice and so we want to continue to provide this service as much as possible. For this reason, we have extended our Saturday opening times, please see our revised opening times below:

Opening Times (excluding Bank Holidays)

Mon – Fri 8.30am-6.30pm (Door open from 8am)
Saturday 8.30am-5pm
(note the reception is closed from 12:30pm on Saturdays: please only call after this time if you have an urgent concern as this phoneline is for emergencies and sick pets only. We also politely request clients attend the practice via the back door after this time as the front doors will be locked)

Find your nearest Vets Now practice here

At-Home End-of-Life Care

We understand how important it is to keep your elderly or poorly pet comfortable in their familiar surroundings during their final moments. If you would like to arrange a home visit for euthanasia, please contact us at 01432 370155. We will always do our best to provide this service, ensuring you have the opportunity to say your goodbyes in the comfort of your own home.

 

However, we recognise that there may be occasions when a home visit isn't possible. In such cases, we recommend Dignipets, an independent mobile service that specialises in at-home pet euthanasia. Their compassionate team is dedicated to ensuring your pet is as comfortable as possible during this difficult time.
Dignipets offers home visits seven days a week, from 8 am to 6 pm, providing support and care when you need it most.

 

If you'd like to learn more or discuss your options, you can reach Dignipets at 0333 320 8731 or via email at worcester@dignipets.co.uk for non-urgent inquiries.

 

For further details, please visit their website: www.dignipets.co.uk.